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Emergency Website Support

Hosting Issues

Sometimes your website can go down because your host can’t handle a spike in web traffic. This causes the server to freeze and shut down. Think of sites on Black Friday, they often have queues to get on the site to prevent this very issue. We use full page caching to minimize this issue as only static files are served to customers. Dynamic e-commerce pages like a users cart are not cached to ensure the correct functionality of yoru site. This means a lot less processing for the server to do, letting it serve a lot more people.
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Rated 4.9/5 – from 3k+ clients

WordPress Issues

If you take one thing away from this page let it be have a regular backup schedule, and test to make sure you can restore from those backups. WordPress has such a large ecosystem that it’s impossible for plugin and theme developers to thoroughly test their product with every combination of other plugins and themes out there. This means that when you update a plugin or theme there will always be the possibility that something goes wrong.
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Rated 4.9/5 – from 3k+ clients

Error 404

This means the resource could not be found, whether it be a page or an image. This could be caused by an incorrect link, or the file really is missing.

Error 500

This is a generic server error code. Inspecting the logs can help to diagnose this issue.

Javascript errors

JavaScript errors can be caused for a whole bunch of reasons. Chrome DevTools can often help you find the offending bit of code.

WordPress issues

Has a theme or plugin not installed properly? This may be due to mismatching WordPress or PHP versions.

Database connection

WordPress can have trouble connecting to the database if it is down or if credentials are incorrect.

SSL Error

SSL Certificates secure and encrypt web traffic. They may not be configured correctly resulting in an error.

Slow website

There are a number of reasons for a website to be performing badly. We know various tricks to speed up an old site.

Spam

For all the good the web brings there are some bad actors on it. Are you getting overwhelmed by spam? Try using Google's reCaptcha on comment boxes.