Got questions?
General
Below is an outline of the general process which we follow when designing and building your website. For each deliverable you’ll be given a round of revisions to provide your feedback and request any changes. During the process, you’ll have direct contact with your Project Manager who will be able to answer any questions and provide assistance along the way.
Step 1: Agree delivery and feedback dates
Step 2: Complete our online forms detailing your requirements
Step 3: Receive your Free Logo Design pack and request any revisions to your favourite design
Step 4: Receive your website design concept
Step 5: Provide us with any revisions to your design concept
Step 6: Receive a link to your shiny new website and provide any revisions
Step 7: Go Live!
During each key stage of the project, you’ll be given an opportunity to request revisions. We call these revision cycles. We’ve been building websites for over 11 years, so it’s actually pretty rare if we don’t hit the mark the first time round and we often find customers don’t have any revisions at all.
It’s important to remember that we’re offering a creative service, so sometimes we may not interpret your brief in the way you imagined. If this is the case, don’t panic, just let your Project Manager know as soon as you receive the deliverable. Once an element of the project is complete and we’ve begun the next stage, if you change your mind later on or if your initial requirements change, we’ll provide a quote to re-do the work for you.
Just content which you’ve decided isn’t quite right? Don’t sweat! You’ll have access to your website after we’re complete to change the content as much as you like from your dashboard.
Yes! Our team are highly experienced designers and are also able to offer graphic design services such as leaflets, business cards, banners, digital ads and brochures. If you’re not sure, just ask us. We have a huge portfolio of work in many different areas.
We’ll send your chosen logo across in PNG and/or JPG format. PNGs are usually the best option as they have a clear background. We can also offer SVG formats on request which are suitable for large format print. We’ll supply your logo in common sizes for different social media platforms so you have a range of options.
We understand the unexpected can happen. We all lead busy lives and sometimes delays can occur. If you’re unable to meet a deadline, please contact your Project Manager as soon as possible.
We’ll then agree with you on some new dates and re-schedule the project. If the dates are missed again, all is not lost. You’ll be given the option to either re-schedule your project again or alternatively freeze your project and return to it up to 6 months later. If your project requires rescheduling more than once or your project is frozen and then requires rescheduling, a 10% fee will be applied to resume. Please note, a project can only be frozen once and if you are paying in installments, the due dates will not change if your project is delayed.
Pricing
We offer several convenient ways of making payment for your project:
Pay upfront
If preferred, you’re welcome to pay upfront for your project. We’ll provide you with bank details to make a transfer or alternatively you can pay via credit/debit card including American Express.
Pay in 3
We offer the option to pay in 3 instalments at no additional cost. For all projects, the initial 1/3 payment is due upfront as a deposit. This can be paid securely via bank transfer or credit/debit card. The second and third payment are then made each a week apart via Direct Debit.
Please note, the Pay in 3 option does not correlate with project progress – delays in providing feedback or required information to complete your project will not impact the payment schedule.
We understand the benefits and convenience of paying via credit/debit card. We are able to accept the initial deposit or a single upfront payment via this method, however for payment in instalments and for any future work, we only accept payment via Direct Debit or bank transfer. This is simply to reduce costs and keep our pricing as competitive as possible.
You are fully protected when paying via Direct Debit by the Direct Debit Guarantee and you’ll always be notified in advance by email when a payment is due to process. If there are any problems or queries, please submit a support ticket and we can cancel or adjust the payment for you.
The packages which we offer are very transparent. Take a look at our pricing pages for both brochure and eCommerce websites which offer a full breakdown of the features included in your package.
There are no hidden costs, however please keep in mind that all websites require website hosting and a domain name to function on the internet and additional requests beyond the scope of your project will incur additional design/development cost. An example of this might be that you’ve completely changed your brief after you’ve received your design.
Often customers find they don’t need our help to make further changes after the website has been built as you can login and make edits to the pages and content very easily.
Depending on your chosen package, you’ll benefit from a free period which includes hosting support, monthly security updates (to help avoid damage to your website) and monthly website backups. There is no contract and the cost for this is currently £22.99+VAT per month (as of March 23).
We understand the importance of a smooth website launch. That’s why we offer a complimentary 30 day ‘Go Live!’ warranty for all of our customers. Although we thoroughly test your website prior to launch, occasional technical bugs and glitches can occur. That’s where our warranty comes in. If you, or we, notice any issues, such as display errors or functionality problems, simply submit a support ticket and we’ll take care of it promptly and at no cost to you*.
If you choose to host your website with us beyond the 30 day mark, you can rest assured that we have you covered for any major issues that may arise through the normal use of your site*. Please note that certain exceptions apply, as we provide you with a great deal of freedom in your dashboard, allowing you to make changes to your site that are beyond our control.
eCommerce
We offer a range of fixed-price packages to suit your needs. Typically, it takes us around 3-4 weeks to build your online store from start to finish. However, we understand that sometimes delays can happen, especially if we’re waiting for feedback from you. We always try to keep you in the loop and will let you know if we anticipate any delays.
If you require custom or advanced functionality, the timeframe may be a bit longer, but we’ll always keep you updated throughout the process. We know how important it is to have your online store up and running as quickly as possible, so if you have an urgent project, we offer a premium express service at an additional cost. This means that as long as you’ve provided all the necessary information, we can have your fully working store ready in less than 7 days!
We’re here to make your eCommerce journey as smooth and stress-free as possible, and we’ll work closely with you to ensure that we deliver a website that meets all your requirements. So, whether you’re looking for a standard package or need something more bespoke, get in touch, and let’s discuss how we can help you.
We build all of our stores on WordPress with Woocommerce. Woocommerce powers over 5+ million websites across the world and is one of the most popular solutions for eCommerce. There are lots of different features out of the box and more information can be found here.
All of our eCommerce Packages include the option for either PayPal or Stripe to be installed. Both of these solutions offer competitive rates for small businesses to process credit and debit cards. Please note, we’re unable to assist with the creation of a PayPal or Stripe account, however the process is very quick and easy. Both PayPal and Stripe offer Apple Pay and Android Pay too, so you can offer an extra level of convenience for your customers.
Good news! There is no set limit to how many products you can add to your store. If you’re just starting out, it can be very tempting to add hundreds or thousands of products, but we wouldn’t recommend this if you’re looking to generate sales through search engines. Instead focus on your top products, ensuring that the descriptions are well written, unique and have high quality imagery.
The only limitation you’ll have is based on your website’s storage. On our basic hosting package, if your images are compressed (under 500kbs), you should be able to add 500+ products with no impact on performance. Need more storage and higher speeds? We offer custom hosting solutions for large stores.
Many customers prefer us to build their websites rather than using platforms like Shopify. One significant advantage of having us build your website is that you will retain complete control over it. This means that you will own all the website files, and you can make changes to your site as you see fit. In contrast, using Shopify means that you never technically own your website, and if Shopify raises its prices, you have no choice but to pay up or lose your site altogether.
Moreover, if your business becomes successful and continues to grow, Shopify’s plans may become prohibitively expensive, with costs exceeding £340 per month to keep your store running or to add more products.
There is also greater flexibility in having your website built on WordPress/WooCommerce. These platforms offer more customisation options, allowing you to tailor your site to your specific needs and preferences. So, if you want complete control over your eCommerce website, and the ability to scale your business without incurring unnecessary expenses, then having us build your site on WordPress/WooCommerce is the way to go.
Websites
A content management system or (CRM for short) is a platform which we build your website on and is a term used to describe the ability you’ll have to make edits and update the website via an online panel. In just a few clicks, you can update the website, change text or maybe even add a video, without the need to contact us! The CRM which we’ll build your website on is called WordPress – it’s the world’s most popular.
Your website will be built using a very simple, yet powerful tool which allows you to visually move different aspects of your website’s content around the page into a position you’re happy with. You can add new text blocks, image blocks and much more all in a few clicks! This makes it very simple for you to edit existing pages or even add new pages, depending on the package which you choose. You don’t need any previous experience, although you will need a basic understanding of how to use a computer.
Yes, you are welcome to use your own hosting if you wish, we do not tie you to our own hosting. We do however, strongly advise against this. The reason for this, is because all websites running a content management system require regular security updates to avoid viruses, hacking and compatibility issues. Cheap hosting providers will not provide these security updates for you and you will be required to do these yourself, which runs the risk of damaging your website.
Absolutely! We’re completely transparent about website ownership. Once you’ve paid for your website design, it’s yours. Any images which we have supplied for you are technically licensed to us, however this allows you to use them on your website.
All of our websites run on a content management system, which means you have a control panel which you can log into. There are lots of different customisation options which allow you to create new pages, post to your blog and more. You are free to add images, videos, PDFs and other content at will, subject to your storage space.
Custom Functionality
We offer a range of fixed-price packages to suit your needs. Typically, it takes us around 3-4 weeks to build your online store from start to finish. However, we understand that sometimes delays can happen, especially if we’re waiting for feedback from you. We always try to keep you in the loop and will let you know if we anticipate any delays.
If you require custom or advanced functionality, the timeframe may be a bit longer, but we’ll always keep you updated throughout the process. We know how important it is to have your online store up and running as quickly as possible, so if you have an urgent project, we offer a premium express service at an additional cost. This means that as long as you’ve provided all the necessary information, we can have your fully working store ready in less than 7 days!
We’re here to make your eCommerce journey as smooth and stress-free as possible, and we’ll work closely with you to ensure that we deliver a website that meets all your requirements. So, whether you’re looking for a standard package or need something more bespoke, get in touch, and let’s discuss how we can help you.
We build all of our stores on WordPress with Woocommerce. Woocommerce powers over 5+ million websites across the world and is one of the most popular solutions for eCommerce. There are lots of different features out of the box and more information can be found here.
All of our eCommerce Packages include the option for either PayPal or Stripe to be installed. Both of these solutions offer competitive rates for small businesses to process credit and debit cards. Please note, we’re unable to assist with the creation of a PayPal or Stripe account, however the process is very quick and easy. Both PayPal and Stripe offer Apple Pay and Android Pay too, so you can offer an extra level of convenience for your customers.
Good news! There is no set limit to how many products you can add to your store. If you’re just starting out, it can be very tempting to add hundreds or thousands of products, but we wouldn’t recommend this if you’re looking to generate sales through search engines. Instead focus on your top products, ensuring that the descriptions are well written, unique and have high quality imagery.
The only limitation you’ll have is based on your website’s storage. On our basic hosting package, if your images are compressed (under 500kbs), you should be able to add 500+ products with no impact on performance. Need more storage and higher speeds? We offer custom hosting solutions for large stores.
Many customers prefer us to build their websites rather than using platforms like Shopify. One significant advantage of having us build your website is that you will retain complete control over it. This means that you will own all the website files, and you can make changes to your site as you see fit. In contrast, using Shopify means that you never technically own your website, and if Shopify raises its prices, you have no choice but to pay up or lose your site altogether.
Moreover, if your business becomes successful and continues to grow, Shopify’s plans may become prohibitively expensive, with costs exceeding £340 per month to keep your store running or to add more products.
There is also greater flexibility in having your website built on WordPress/WooCommerce. These platforms offer more customisation options, allowing you to tailor your site to your specific needs and preferences. So, if you want complete control over your eCommerce website, and the ability to scale your business without incurring unnecessary expenses, then having us build your site on WordPress/WooCommerce is the way to go.
Aftersales
A content management system or (CRM for short) is a platform which we build your website on and is a term used to describe the ability you’ll have to make edits and update the website via an online panel. In just a few clicks, you can update the website, change text or maybe even add a video, without the need to contact us! The CRM which we’ll build your website on is called WordPress – it’s the world’s most popular.
Your website will be built using a very simple, yet powerful tool which allows you to visually move different aspects of your website’s content around the page into a position you’re happy with. You can add new text blocks, image blocks and much more all in a few clicks! This makes it very simple for you to edit existing pages or even add new pages, depending on the package which you choose. You don’t need any previous experience, although you will need a basic understanding of how to use a computer.
Yes, you are welcome to use your own hosting if you wish, we do not tie you to our own hosting. We do however, strongly advise against this. The reason for this, is because all websites running a content management system require regular security updates to avoid viruses, hacking and compatibility issues. Cheap hosting providers will not provide these security updates for you and you will be required to do these yourself, which runs the risk of damaging your website.
Absolutely! We’re completely transparent about website ownership. Once you’ve paid for your website design, it’s yours. Any images which we have supplied for you are technically licensed to us, however this allows you to use them on your website.
All of our websites run on a content management system, which means you have a control panel which you can log into. There are lots of different customisation options which allow you to create new pages, post to your blog and more. You are free to add images, videos, PDFs and other content at will, subject to your storage space.